❓ Frequently Asked Questions
Your every question answered here at hei77
From account security to bonuses and payments — the most frequently asked questions from hei77 players are all gathered in one place.
Thousands of Bangladeshi players enjoy slots, live casino, and cricket betting on hei77 every day. Whether you are new or experienced, questions about account security, deposit and withdrawal processes, bonus terms, and live casino rules come up from time to time. Below, the most important questions are answered clearly and directly, organized into five sections. Go straight to any section to find what you are looking for.
Frequently Asked Questions
Stay Safe
Change your password as quickly as possible. Then contact hei77's 24/7 live chat support or send an email to [email protected]. Our security team can temporarily secure the account and investigate any suspicious activity. Getting in touch quickly helps limit any potential damage.
Never. No hei77 staff member or support team will ever ask for your bKash, Nagad, Rocket, or Upay PIN, OTP, or password. If anyone asks for this information — by phone, chat, or email — it is a scam. Ignore that contact immediately and report it to our support team.
hei77 uses SSL encryption technology, which keeps your personal information and transaction data fully protected. Sensitive data is stored in encrypted form and cannot be accessed by unauthorized parties. Both our servers and payment gateway follow industry-standard security protocols.
Use a password of at least 12 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your date of birth, name, or simple patterns. Do not use your hei77 password on any other site, and change it regularly.
Customer Support
The hei77 customer support team is active seven days a week, twenty-four hours a day — including holidays. Whether it's the middle of the night or early morning, send a message via live chat or email for any issue and you will receive a response as quickly as possible.
Absolutely. The hei77 support team is able to assist in both Bengali and English. Giving Bangladeshi players the option to get help in their native language is a priority for us. Feel free to reach out in whichever language you are comfortable with.
Before reaching out, have your registered email address, username, and a brief description of the issue on hand. For payment-related problems, mentioning the transaction date and amount helps speed up the resolution. A screenshot or copy of any error message is also helpful if you have one.
hei77 has two support channels: live chat (available directly when you visit the site) and email — [email protected]. For urgent matters, live chat is the fastest option; for detailed questions, sending an email is more convenient.
Live Casino
Teen Patti is a popular South Asian card game where each player receives three cards and the player with the highest-value hand wins. Andar Bahar is even simpler — the dealer reveals one card and players bet on whether a card of the same value will appear first in the "Andar" (inside) or "Bahar" (outside) pile. Both games are available to play with a live dealer in the hei77 live casino section.
In a live dealer game, a real dealer runs the game from a professional studio or casino floor via a high-definition video stream. You place bets through the screen, watch every move the dealer makes in real time, and can sometimes chat as well. It feels much more authentic than a computer-generated game.
Table limits vary depending on the game and provider. Generally, low-limit tables suit players with smaller budgets, and high-limit VIP tables are also available. The specific limits for each table are displayed on screen before you enter, making it easy to choose the right table for your budget.
Roulette has a spinning wheel numbered from 0 to 36. The dealer throws a ball and whoever bet on the number or color where the ball lands wins. Betting simply on red or black is the easiest option — the chances of winning are nearly even. Betting on a specific number pays out more.
Deposit Questions
After logging in to hei77, go to the payment section and select Nagad. Enter the amount (minimum ৳200) and complete the payment through the Nagad app or USSD code following the instructions shown. Once completed correctly, your account balance updates quickly.
The minimum deposit via bKash at hei77 is ৳200. The maximum limit may vary depending on your account type. Both the app and mobile banking methods are accepted for bKash payments. After the payment is complete, funds are credited directly to your gaming wallet.
hei77 does not apply any service charge on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply a transaction fee according to their own policy — that is entirely the provider's own matter. It is worth checking the fee structure of the method you use before making a deposit.
Wait a little while first, as some delays can occur during periods of network congestion. If a long time passes and the balance still has not arrived, contact hei77's live chat support directly with your payment transaction ID and the amount. We will verify and resolve the issue promptly.
Welcome Bonus
A 200% welcome bonus is added automatically on the first deposit into a new account. For example: deposit ৳1,000 and receive ৳2,000 in bonus — giving a total balance of ৳3,000. The maximum bonus is ৳5,000. No special promo code is needed; the bonus is credited to your account as soon as the first deposit is made.
No. The welcome bonus is available only once per new player — on the first deposit. If the same person attempts to claim the bonus by creating multiple accounts, all accounts may be closed and any deposited funds may be forfeited.
In some cases it is possible to cancel a bonus, but doing so will also void any winnings associated with that bonus. To request a bonus cancellation, contact hei77's live chat support. It is best to read the terms and conditions carefully before accepting a bonus.
Slots games generally count in full toward bonus wagering. Live casino games and sports betting may count partially or under different terms. For detailed information by specific game, see the terms and conditions page or ask our support team.
At hei77, wagering is calculated on the bonus amount only — the deposit amount is not counted. The requirement is 15x. For example: if you receive a ৳2,000 bonus, you need to wager ৳2,000 × 15 = ৳30,000 before you can withdraw winnings from the bonus. Once this requirement is met, your winnings can be withdrawn normally.
Still have questions? We are ready to help.
If you did not find your answer above, contact the hei77 support team directly. Assistance is available in Bengali and English seven days a week, twenty-four hours a day.
Fastest Support
24/7 Live Chat
Email Support
[email protected]